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Quick Service Restaurant · Customer Recovery at the Counter
PRACTICE MODE
00:00
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Ready to start?
Dana Whitman is standing by.
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Start
to begin your practice session.
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Mic On
Interrupt
End Session
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Dana Whitman
Frustrated regular at lunchtime · Tone: warm but firm
Conversation
Conversation will appear here once the session starts.
Your objectives
Greet the guest and acknowledge the issue without becoming defensive
Use a structured recovery: Apologize, Act, Appreciate
Offer a remedy aligned to brand standards
Capture the feedback and close the loop with the guest