Service Advisor Up-Sell | BulletTrain.ai

Scenario overview

A customer came in for an oil change. The technician flagged worn brake pads and a leaking gasket. Communicate findings, prioritize safety, and close the additional work - ethically.

10-14 min Estimated time

Advanced Difficulty

3 Core skills

Learning objectives

Translate technical findings into customer language
Distinguish safety-critical vs. recommended work
Present pricing with transparent options
Close the work order and schedule any follow-ups

You will be speaking with

🎭

Priya Shah

Cost-conscious owner of a 6-year-old SUV

Tone: wary of being up-sold

Practice Mode

The avatar stays in character but will offer a gentle hint if you pause too long. This run is ungraded. It is all about building muscle memory. Try as many times as you need.

Soft prompts when you are stuck
Live transcript shown in sidebar
No score recorded

Launch Practice

Test Mode

Full blind run. The avatar gives you nothing you did not earn. Every turn is captured and graded against the rubric. Your results appear immediately when you finish.

Avatar stays 100% in character
Transcript hidden during the run
AI analysis generated at end

Start Test

First time here? Run Practice first so you know the character's personality. Then attempt Test mode to see your real score.