VIP Guest Check-In Recovery

Scenario overview

A platinum-tier loyalty guest has arrived after a long flight to find their pre-paid suite oversold. You have 60 seconds of attention before this becomes a public escalation. Recover the moment.

6-10 min Estimated time

Foundational Difficulty

3 Core skills

Learning objectives

Acknowledge tier status and the inconvenience immediately
Offer concrete alternatives within authority
Document the recovery in line with brand standards
Re-establish trust before the guest leaves the desk

You will be speaking with

🎭

Marcus Reyes

Tired platinum-tier business traveler

Tone: exhausted, escalating

Practice Mode

The avatar stays in character but will offer a gentle hint if you pause too long. This run is ungraded. It is all about building muscle memory. Try as many times as you need.

Soft prompts when you are stuck
Live transcript shown in sidebar
No score recorded

Launch Practice

Test Mode

Full blind run. The avatar gives you nothing you did not earn. Every turn is captured and graded against the rubric. Your results appear immediately when you finish.

Avatar stays 100% in character
Transcript hidden during the run
AI analysis generated at end

Start Test

First time here? Run Practice first so you know the character's personality. Then attempt Test mode to see your real score.