Enterprise Account Renewal

Scenario overview

A senior engineering leader at a Fortune 500 company is unhappy with platform reliability and is threatening to switch vendors at renewal. Your job is to de-escalate, uncover root concerns, and build a path to contract extension.

10-15 min Estimated time

Advanced Difficulty

3 Core skills

Learning objectives

Acknowledge the outages directly without making excuses
Ask discovery questions to understand the full business impact
Present a credible remediation timeline with named owners
Earn a commitment to stay through the renewal period

You will be speaking with

🎭

Jordan Kim

VP of Engineering, enterprise customer

Tone: direct, skeptical, time-pressured

Practice Mode

The avatar stays in character but will offer a gentle hint if you pause too long. This run is ungraded. It is all about building muscle memory. Try as many times as you need.

Soft prompts when you are stuck
Live transcript shown in sidebar
No score recorded

Launch Practice

Test Mode

Full blind run. The avatar gives you nothing you did not earn. Every turn is captured and graded against the rubric. Your results appear immediately when you finish.

Avatar stays 100% in character
Transcript hidden during the run
AI analysis generated at end

Start Test

First time here? Run Practice first so you know the character's personality. Then attempt Test mode to see your real score.